Table of contents 8841/8851 series desk IP phone 8831 series  conference IP phone Soft factory reset Hard factory reset IP phone reset video Get support 8841/8851 series desk IP phone A hard factory reset resets all of the parameters of the phone including network and secu

table{ width:80% } th, td { padding: 5px; } Each department on campus has representatives who coordinate and assist with networking and voice services. Each representative has been granted certain permissions and authorizations to the IT Services Billing Management System. Contact yo

Table of contents Overview of Cisco IP Phone Contacts and Directories Accessing Contacts on your Cisco Phone Setting Up a Personal Directory Sign Into a Personal Directory from Your Phone Add a Personal Directory Entry from Your Phone Search for an Entry in Your Personal Directory Edit a

Table of contents Voicemail indicators Access your voicemail from your Cisco phone Access your voicemail from another phone Manage your voicemail over the phone, after you login Listen to your voicemail over the phone Manage a message after listening Get your voicemail without using a pho

Follow the steps listed below to setup your voicemail. If you are calling from your University of Maryland (UMD) desk phone, press Messages     and skip to step 4. If you are calling from a colleague's desk phone, press the Messages button, then continue to step 2. If

You can set up call forwarding for your Cisco IP Phone through the Cisco Self Care Portal with the Call forwarding options. You can't set a schedule via call forwarding but you CAN set a schedule if you are associated to your extension # via your Directory ID and you use Single Number Reach. Set f

Table of contents What is the Self Care Portal Accessing your Cisco phone settings Configuring basic phone settings What is the Self Care Portal Cisco IP Phones combine basic telephone communication with features such as speed dial numbers, contact lists, phone services, and voicemail n

Cisco IP Phones include a number of customizable features that you can directly from your phone, including custom wallpapers and ringtones. While custom wallpapers are limited to your device, custom ringtones can be assigned to each line on your phone. To learn how to change the ringtone on your IP

NOTE: You can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information about adding custom wallpaper to your IP Phone, contact the Service Desk.  To learn how to change the wallpaper on your IP Phone, follow the steps

Table of contents Valid remote destinations Set up SNR Transfer an SNR call to your desk phone Transfer a call from your desk phone to your SNR device Single Number Reach (SNR) allows you to answer incoming calls to your Cisco IP phone from a remote destination, such as your mobile devi

Table of contents How service is obtained Institutional cellular information Vendor contact information for DCR use AT&T Mobility T-Mobile/Sprint Verizon Wireless Cellular wireless services and equipment are available from T-Mobile, AT&T, and Verizon Wireless to the UMD

Your Cisco IP phone provides you with access to the University of Maryland (UMD) directory through the Contacts button. Your phone also offers access to a Personal Directory composed of entries of your choosing. In order to protect your personal directory entries, your phone may require you to enter

Table of contents Access Cisco Web Assistant Web Inbox Listen to messages Reply to messages Compose new messages  Forward messages Messaging assistant Change your recorded greeting Enable a greeting Send voice message notifications to your email Cisco We

Table of contents What are softphone and Cisco Finesse? Who can use  softphone and Cisco Finesse? Connect to your call center using softphone and Cisco Finesse Connect to softphone Connect to Cisco Finesse Answer calls using softphone and Cisco Finesse What are softphone an

Table of contents Log in to Cisco Finesse desktop Log out of Cisco Finesse desktop Change your state Make a call Answer a call Placing a call on hold and retrieve Consult transfer Introduction to Cisco Finesse Call actions Log in to Cisco Finesse desktop NOTE: To access Cisco Fines

Environment Pinnacle Network Operations Center Description of issue Request access to Pinnacle voice and network services billing Underlying cause Request for service access  Solution Go to itsupport.umd.edu/pinnacle. Click Request For Access To Division Of IT Services

The Cisco IP Phone 7800 Series Quick Start Guide and Cisco IP Phone 8800 Series Quick Start Guide covers essential features including transfers, conference calls, call on hold, and forwarding.  Setup instructions DIT offers support articles covering the setup and use of phone features in more

Table of contents Call Forwarding Single Number Reach Webex Softphones Phone features comparison The UMD phone system provides multiple options for maintaining access to your work phone while teleworking. In general, Call Forwarding and Single Number Reach options are the easiest to set

University of Maryland, College Park exchanges (314-XXXX, 405-XXXX, 226-XXXX) Dial the desired five-digit extension (last five digits of the telephone number) MD/DC/VA local callsDial 9. Upon hearing the dial tone, dial the area code (e.g. 301, 202, or 703) and the desired seven-digit number.Long

You can create a contact on the phone or from the self-care portal on the web. Before you can add a contact on your phone, you must create a PIN. Here are the directions. Open a browser and navigate to the University of Maryland Self Care Portal. NOTE: If you are accessing the Cisco Sel

Table of contents Voice service requests Data service requests Cellular phone requests Voice service requests Each department on campus has a designated Department Telecommunications Representative (DTR) who serves as the primary contact with the Network Operations Center (NOC) and

Table of contents Cleaner display Full screen menus Larger default font size Highlighted text and icons New badged desktop icons New call Missed calls Learn more about recent changes Cisco IP Phones across campus have been updated with a redesigned user-friendly display. 

Your Cisco IP Phone includes a voicemail feature that is a component of Cisco's Unity Connection voicemail and messaging platform. With Unity Connection, you can access voicemail and manage voice messages via on-campus phones, off-campus phones, and online through the Cisco Self Care Portal. The Per

Table of contents Voicemail notification updates Voicemail received as email Message Expiration Delete Messages Touch Tone: Log into Voicemail Cisco Web Client Webex Gmail inbox (delivered with VoiceMessages label to your Gmail inbox) Download Voicemail from emails Voicemail

Go to Pinnacle - UMD Network and Telecommunication page. Click Name Change (Caller ID) on left side navigation menu. Fill out the form. Ensure that the Customer Phone and Phone Number of Request fields have the correct information. Enter the name requested in the New Name Display (Cal

Mobile Voice Access (MVA) is a feature that allows authorized users to call into an assigned UMD number, enter a PIN, then route a new call through the PSTN (public switched telephone network). Their displayed calling number would be masked with their Single Number Reach extension so the called part

Table of contents Main menu and shortcuts (Standard conversation) Send a message menu and shortcuts (Standard conversation) During message menu and shortcuts (Standard conversation) After message menu and shortcuts (Standard conversation) Recording menu (Standard conversation) Cisco IP

Cisco IP phone users can customize the text/display for their personal extensions, shared lines, or any additional lines they cover.  By default, the five digit extension appears on the phone.  Users must log into the Cisco Self Care Portal and cannot modify Line Labels from the phone itse

Table of contents What can you do with the Cisco conference phone Place a call End a call Answer a call Start a conference call View conference participants Cisco conference phone map What can you do with the Cisco conference phone The Cisco conference phone can be used to place cal

From your Cisco IP Phone: Press the Applications   button and select Extension Mobility. In the UserID field, enter your Username (i.e. noc) and last three digits of your agent extension. For example, if your agent extension is 30981 then UserID is noc981. In the PIN field,