Table of contents
- Do I need to enroll in Multi-Factor Authentication?
- What Is Multi-Factor Authentication?
- How Do I sign up for Multi-Factor Authentication?
- Can I add multiple devices or methods?
- What devices are supported?
- What if I get a new device?
- What if I lose my device?
- I am going to be traveling abroad. How can I use MFA to authenticate?
- What if I have trouble authenticating?
- Get support
Do I need to enroll in Multi-Factor Authentication?
Faculty and staff
Students
Affiliates and associate accounts
What Is Multi-Factor Authentication?
MFA requires the use of multiple methods or devices to authenticate your identity when logging into University of Maryland accounts, services, or systems protected by the Central Authentication Service (CAS). MFA services for UMD are provided by Duo Security.
How Do I sign up for Multi-Factor Authentication?
You can self-enroll in MFA by visiting the Set your default Multi-Factor Authentication Device page.
NOTE: If you intend to use Bypass Codes only to complete multi-factor authentication, contact your departmental IT representative or the Service Desk for assistance with enrollment.
Can I add multiple devices or methods?
You can have multiple devices enrolled to use with MFA, though one of them must be set as the default device. In fact, DIT recommends having a backup authentication method in place, in the event you misplace your primary method. This backup method may be a copy of pre-generated bypass codes or Call Back (see Overview of Multi-Factor Authentication and Login Methods to learn more about methods of authenticating).
It is highly recommended that you obtain Bypass Codes before removing or adding a new device to your Multi-Factor Authentication Profile.
What devices are supported?
UMD utilizes Duo to provide multi-factor authentication services. Duo supports the following devices and operating systems:
- Apple phones and tablets
- Android phones and tablets
- Blackberry phones and tablets
- Windows phones and tablets
- Hardware tokens
- Phone number (landline or mobile phone)
To learn more about devices supported by Duo, visit Duo's Guide to Two-Factor Authentication.
What if I get a new device?
If you get a new device, you can add it to your list of enrolled MFA devices at the Set your default Multi-Factor Authentication Device site as long as you still have a method of MFA authentication--such as your old device, or a bypass code--to access the MFA Profile site.
What if I lose my device?
If you have two or more devices enrolled in MFA and one device is lost or stolen, you visit Set your default Multi-Factor Authentication Device to remove it.
If you only have one device, contact the Service Desk to have the device removed. You may need to undergo additional ID proofing steps to re-enroll in MFA.
I am going to be traveling abroad. How can I use MFA to authenticate?
- At the multi-factor authentication window on your computer, click Enter Passcode.
- Go to the Duo Mobile App on your mobile device.
- Tap the Key icon for the University of Maryland College Park.
- A six-digit numeric code will be generated. Enter this code in the Enter Passcode field on the multi-factor authentication window on your computer.
Alternatively, a hardware token can be used to generate a passcode when traveling internationally or when disconnected from the internet.
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What if I have trouble authenticating?
- Duo Display issues related to IOS.
- Troubleshoot push notifications for Android.
- Troubleshoot Duo push notifications on iOS devices.
Get support
Contact the Service Desk for assistance if you continue to encounter problems.