The Division of Information Technology (DIT) Software Licensing Office manages all institutional software purchases for the University of Maryland (UMD). To learn more about the Software Licensing Office, review the list of frequently asked questions below.

General information

What are your hours?

We are open 9:00 am to 4:00 pm Monday-Friday.

Where are you located?

We are located on the third floor of 5801 University Research Court, College Park, MD 20740.
NOTE: We are unable to accept walk-ins at our office location. Contact Software Licensing using the contact information above.

How can I get in touch with Software Licensing?

• Orders: order-slic@umd.edu
• Questions: software-licensing@umd.edu
• Phone: 301.405.2986

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TERPware

What is TERPware?

TERPware is UMD's online software licensing program. It hosts and licenses most of our software.

How does TERPware work?

Go to terpware.umd.edu. Log in with your University Directory ID, find the software you are looking for and follow the instructions on the page to install. Some software is available to members of the university for free, while others will require you to contact our office to acquire a license.

TERPware tells me I do not have access.

• Software is often restricted to specific groups and each page will specify to whom it is available.
• Institutional and work-at-home versions of software will not be available to students, while student versions will not be available to faculty and staff.
• Some software is only available if you have purchased a license. Contact Software Licensing Contact to place an order.
• Contact Software Licensing Contact for questions regarding TERPware access.

Who has access to TERPware?

• TERPware is restricted to students, faculty and staff of the University of Maryland, College Park, and the University of Maryland, Eastern Shore. Students, faculty and staff of the University of Maryland, Baltimore County, and the University of Maryland, Global Campus, do not have access.
• Students must be registered for classes to have access.
• Alumni and retired faculty/staff do not have access.
• Professors Emeritus and affiliates will need to contact Software Licensing to request access. It will be granted on a case by case basis.

I need help installing software I downloaded off of TERPware.

Each TERPware page will generally link to a knowledge article guiding you through the installation and activation process. The Service Desk may be able to provide additional guidance.

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Licensing

What is concurrent licensing?

Concurrent licensing is a software license model that is based on the number of simultaneous users accessing the program. This model deals with software running on a server where users connect via the network.

What is maintenance?

Maintenance allows customers to receive upgrades to the specific product at no additional charge until maintenance expires. This is known as Software Assurance for Microsoft products.

What is the difference between an annual and perpetual license?

An annual license will expire either a year from the date of activation or on a set date every year. A perpetual license will never expire.

What is a contribution?

A contribution is an annual fee paid to allow a single user or an entire department to install software. Contributions are collected annually.

What if I lose my license code?

You can find license codes you have claimed by selecting the Keys and Licenses heading on the TERPware homepage.

I need to reinstall a program, can I get a new key for the software?

This will be dependent on the specific software and the circumstances of the situation. Please contact us at software-licensing@umd.edu to make a request.

Can I use a license key from Software Licensing to activate a trial version of software?

In general, Software Licensing provides unique versions of software and the keys will not be compatible with standard retail copies.

How do I renew my license?

This depends on the software you are using. The first step is to check the product's TERPware page, as it will often have renewal instructions. Many products have annual licenses and will require you to contact Software Licensing to purchase a renewal.

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Purchasing

How do I place an order?

Software Licensing orders are currently done through email. Faculty and staff that need to order software can email Software Ordering Contact from a umd.edu address with a software request.

• Put Software Order in the subject line.
• Include full name of product, number of licenses, and Directory ID of end users for TERPware access.
• Do not provide financial information in the email.

A Software Licensing associate will call you to verify the information required to complete your order.

What if I want a physical copy of my software?

We can currently create discs for most software at a cost of $10 per disc. We can then send it to you via courier, campus mail or US mail. You may also pick it up from our office.

NOTE: Physical media distribution will be discontinued in the near future, at which point you will need to download our software from TERPware.

Who is allowed to purchase software from DIT Software Licensing?

• Faculty and staff at the University of Maryland, College Park, are allowed to purchase all products offered by Software Licensing.
• Campuses other than College Park are not eligible to purchase a small number of products including IDL & ENVI and any Microsoft products under the Microsoft Enterprise Agreement.
• Students have access to a limited selection of products including Office, Windows and the Creative Cloud. Students may buy SPSS through the Terrapin Technology Store.

What if I can't find software on TERPware?

If you would like Software Licensing to look into acquiring a specific product, email us a request at Software Licensing Contact. Tell us what it does and how many people are interested in obtaining it.

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Troubleshooting

Can I use the manufacturer's support services?

The majority of the software we sell does not include support. This allows us to reduce costs, but means that you may not be able to contact the manufacturer directly for support.

What do I do if I need help troubleshooting?

General questions should be directed to the Service Desk at 301.405.1500. More specialized questions can be sent to us at Software Licensing Contact or 301.405.2986. Please note that our office is not equipped to guide you through product installation or extensive troubleshooting.

We are able to submit support issues for the following products:

• ESRI.
• IDL & ENVI.
• MATLAB.
• SAS.
• SPSS.

Please email us at Software licensing Contact with a full description your problem (including the version of software and operating system) and we will send it to the appropriate support team for assistance.

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Returns and exchanges

What are the Software Licensing office's policies on returns and exchanges?

• We cannot accept returns, or issue refunds for unused or unwanted software, as we cannot verify that the license was never used.
• Customers are responsible for ensuring the software they purchase will work on their machine. Most of our product pages link to the manufacturer's system requirements.
• If you need to make a change to your order, please get in touch with us as quickly as possible, as we may be able to correct the order.
• If you are sent defective/incorrect installation media, please contact us at software-licensing@umd.edu or 301.405.2986 to have the mistake corrected.

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