Overview

There are three Rice forms inside ServiceNow that are currently in use:

• Campus Reports Drill-Down Access Request
• Power Users Access Request for Data Warehouse Student Data
• Faculty & Staff Systems Account Request Form

Approvals for these forms are handled via the Approval Roles (custom) module listed in the filter navigator (left-hand search) in ServiceNow.

Modifying approvers

1. To add or modify the approvers for a given business unit, find the business unit you'd like to adjust and open the record by clicking on the role name in the Role column.
2. Once the record is open, click the Lock icon in the Approvers field and you can add a user in the Select target record field or remove a user by selecting their name and pressing the X (Remove selected item) button.
   NOTE: The only people that approvals will be requested from are the users that are listed in the Approvers field.