Issue
I'm unable to access UMD services, like ELMS-Canvas, in Firefox because I'm receiving a Stale Request error when authenticating with the Central Authentication Service (CAS).
Environment
Central Authentication Service (CAS)
Resolution
- Open the Firefox app on your Mac or Windows PC.
- Select the menu button in the top right corner of Firefox.
- Select Settings.
- Select Privacy & Security in the sidebar.
- Select Manage Data… in the Cookies and Site Data section. A pop-up with a list of websites will appear.
- Enter umd.edu in the Search websites field. The list will filter so only umd.edu related sites are displayed.
- Select umd.edu in the list of websites.
- Select Remove Selected.
- Select Save Changes. A confirmation window will appear.
- Select Remove.
Please attempt to access the UMD service again.