When you get a new device that has the same phone number, download and install the Duo Mobile app onto the new device and follow the steps below. If this is the first time you are using Duo, see Set your default Multi-Factor Authentication Device. Visit the login.umd.edu page in an inco

If this is not your first time using Duo and you would like to add a device to your Duo account, see Enroll Your Device in Duo Multi-Factor Authentication. If this is your first time using Duo, follow the steps below. Visit the MFA Profile page. Sign in using your university credentials. Ch

Table of contents Add a mobile device Add a phone number for callback Generate bypass codes Frequently qsked questions Get support Add a mobile device To begin, visit Set your default Multi-Factor Authentication Device. Once you have enrolled in MFA, you can add and manage your authen

Table of contents What are bypass codes? Bypass codes as your primary MFA device Obtain bypass codes Generate your own bypass codes Using bypass codes Get support Read this article en español What are bypass codes? Bypass codes are nine-digit passcodes that you can use t

UMD multi-factor authentication (MFA) allows you to use multiple devices to authenticate your identity. If you have enrolled multiple devices in MFA, you may select one to device to function as your default authentication device.  Visit the login.umd.edu page in an Incognito Window. Se

Table of contents How does multi-factor authentication work? How do I manage my settings? How do I authenticate? What device is best for me? How does multi-factor authentication work? Multi-factor authentication (MFA) uses two levels of security to verify your identity: Level 1

Table of contents Visit your MFA Profile Add a Hardware Token Remove a Hardware Token Reactivate a Hardware Token Read this article en español A hardware token is a small key fob device that is used to generate passcodes at the press of a button. Hardware tokens m

Table of contents Do I need to enroll in Multi-Factor Authentication? Faculty and staff Students Affiliates and associate accounts What Is Multi-Factor Authentication? How Do I sign up for Multi-Factor Authentication? Can I add multiple devices or methods? What devices are sup

¿Qué son los códigos de un solo uso para la autenticación de múltiples factores? Los códigos de un solo uso para la Autenticación de múltiples factores (MFA, por sus siglas en inglés) son códigos de acceso de nueve (9) díg

Remove your only enrolled device Before removing your only enrolled device, the Service Desk recommends: Add a Multi-Factor Authentication Method or Device before removing your only enrolled device, or Using Bypass Codes Multi-Factor Authentication, or Service Desk Contact Information. Remo

Battery lifespan Hardware tokens should last up to seven years or longer, as their shelf life depends on how they are used, stored, and temperature. Hardware tokens that produce an Err message means that it will need to be replaced. Some of the symptoms of a token with a low or dying battery

After logging into a campus system or service through the Central Authentication Service (CAS), the Multi-factor Authentication (MFA) prompt will be displayed. Call Me will be offered as a possible authentication method. The Call Me option allows you to use a mobile or landline telephone numbe

If you use a mobile device for multi-factor authentication (MFA), you may not always have wireless connection, or the connection may not be strong enough.  In these instances, you will need to use a bypass code that is generated directly from your Duo Mobile app. You can still authenticate by g

After entering your credentials at the Central Authentication Service (CAS), you will be required to authenticate using Multi-factor Authentication (MFA).  When you use the Send me a Push method, pause and think before clicking Approve on the DUO request. Only approve the request if you are

If there is no network connection for your mobile device (e.g. the wireless network is down or out of range), or you are out of the country, you still authenticate at a multi-factor authentication (MFA) prompt by using a passcode. When Duo opens click Other options. On the next screen click

Table of Contents Hardware token asset management Objective Agent authorization/Credentials required Tier level Information required from customer Steps to complete procedure FAQs Reclamation When someone leaves, what do I do with old tokens? Management of token  

Registrar un número de teléfono a su perfil de autenticación múltiple de Duo permitirá que Duo llame a su teléfono para verificar su identidad.  Este método funciona con teléfonos móviles y fijos. Registre su número de tel&

Table of contents ¿Qué es la autenticación de múltiples factores? A continuación le indicamos cómo registrarse para la autenticación de múltiples factores: Preguntas frecuentes ¿A quién se aplica este requisito de autent