Faculty and staff are required to fill out the Canva Seat Request form and purchase a yearly license before logging in to a UMD Canva account. Students' accounts are complimentary via the Canva for Campus program. Go to go.umd.edu/canva Complete the Central Authentication Service (CAS) logi

The IT Service Desk provides support to faculty, staff, and students. To report a problem, we encourage you to send an email to itsupport@umd.edu or Report an Issue with the Service Desk.  Service Desk Phone: 301.405.1500, itsupport@umd.edu Telephone support hours: Monday

Table of contents What is a cache? Clear the cache of desktop browsers Chrome Firefox Microsoft Edge Internet Explorer  Opera Safari Clear the cache of mobile device browsers  Android Chrome for Android Safari for iOS Chrome for iOS   What is a cache

Table of contents After graduation Approximately one year after graduation TERPmail storage size/quota Unlimited access Terrapin Tech services After graduation All students lose access to the following services after graduation. Read the Overview of Account Terminations for Students a

Table of Contents TerpAI Service Overview Technology Overview TerpAI Chat User Manual Login Select a GPT System Guidelines Start Chatting Switching GPT Systems Chat Without Data Chat With Data Chat with Images and Files Chat with Voice Key Capabilities of Generativ

Table of contents Campus services and CAS login TERPmail TERPware Terrapin Tech Soon-to-be-graduates! Congratulations from the Division of IT, and we wish you the best of luck in your endeavors after college. Whatever those may be, we hope you remember fondly your time at Maryland. Whi

Table of Contents Contact services queue statistics report Team summary report Statistics report State log report Supervisor tabs Team data Queue data Historical Reports Access Unified Intelligence Center Cisco Finesse provides live data reports for agents and superviso

Table of Contents Request a project Project roles and responsibilities Project owner Project member Security Project setup and management Adding new members Terminate a project Billing Will users be able to use both GPT and the API under the Enterprise License? Are there usage

Table of contents Create your QR Code Scan using your phone's Camera app Scan using Google Lens Scan using the UMD app Vendor-specific instructions for Android phones A Quick Response (QR) code is a type of 2D barcode that can be used to store and communicate small pieces of informatio

Table of Contents Why do we need to fill out the Data Inventory Google sheet? When does the data inventory need to be completed? What is not in-scope? What is in scope? Who should fill out the Data Inventory Google sheet? What if the primary purpose of a system doesn't fit the provided opt

Table of Contents What are the benefits of my Canva for Campus account? How do I log in with my campus email address? Whom should I contact if I need technical support? How can I transfer my content to my new team? What if I already have a Canva account? What will happen to my existing des

Table of contents Short description field Headings Bullets and navigation Ordered lists Unordered lists Hyperlinks Fonts Capturing images from a source Editing images Mac OS Windows Adding images Reasons to omit screenshots PDF attachments Adding PDF attachment

  Table of contents Requirements to implement knowledge blocks Create a knowledge block Find a knowledge block Add knowledge blocks to an article Streamline knowledge writing and reading with knowledge blocks. Knowledge blocks are clips of repeatable content that can be added to a

  Computer Recycling and Donation Description Terrapin Trader Terrapin Trader is the University's on-going surplus operation. Terrapin Trader Property Release documentation are used to identify items deemed surplus by the owning department. Computers, printers, desks, chairs, and

Table of Contents About Google sites New vs. classic Google sites Classic Google sites New Google sites Google support documents Usage and limitations Usage Limitations Create a UMD-branded Google site Training and resources Training Resources Examples About G

There are two ways to subscribe to IT Alerts: By subscribing to the Listserv to receive emails or by opting-in on the UMD App to mobile device notifications.  Subscribe to all IT notices and alerts via e-mail If you would like to sign up to receive an e-mail whenever there is an IT Alert, or

Table of contents The journey begins Core components of KCS KCS articles use specific templates Articles don't have to be polished to be published Let articles be demand-driven Other considerations Creating KCS articles Template location Templates Confidence field States Gove

Administrative access to university machines will allow software outside of the IT Self-Support application and TERPware to be downloaded and installed. It also allows you to make changes to system files on the computer. This access cannot be permanently granted due to security concerns. You can&nbs

Follow these guidelines for specific and frequently used services and technical terms within the Division of Information Technology (DIT). Unless otherwise noted, always spell out the full name of a service or system on first use in an article; an acronym or alias on references after that is accepta

Access Oracle Passwords with Secret Server 1. Go to https://secretserver.umd.edu/SecretServer/ Note: You will need to be connected through VPN 2. Enter your university credentials which will lead you to a Duo authentication page3. Once you have accessed Secret Server you will see Secrets and Folde

  Table of Contents Instances PROD DEV TST Knowledge Bases Portal view vs Agent view Portal view Searching Portal view articles Portal view article editing shortcut Portal View Service Catalog editing Agent View Article searching Article editing View article ve

Table of Contents Software downloads  Connect to printers  IT Self-Support links Privileges admin rights app The IT Self-Support app empowers employees to easily perform various tasks like downloading software, connecting to printers, and performing basic troubleshooting.

Faculty and staff are required to fill out the Canva Seat Request form and purchase a yearly license before logging in to a UMD Canva account. Seats for 2024/2025 are $118.13 per user for the year. Shared seats are not permitted.  Please allow 3 business days for your request to be processed.

Table of Contents Department of Building and Landscape services Contact number: 301-405-3233. Arboretum and horticultural services Area maintenance Landscape services Housekeeping services Recycling and solid waste management Reflex Special services Planning and Construction 

Table of contents Applications vs extensions Staying secure on the Google Workspace for Education Marketplace Staying secure on the Chrome Web Store Google Workspace for Education applications and Google Chrome extensions are used to add functionality to Google services and the Chrome we

Those who anticipate to leave or have left the university will have a year to share folders with their personal accounts, or make one, to get access to their data. To share Canva data with a free personal account: Go to the Canva site. Click the Login button at the top right if you already have

Environment iTerp Description of Issue Former student receives the error message "You no longer have access to these services."  when logging into iTerp. Underlying Cause When a student leaves the university, their Directory ID can no longer be used to log into many services, including iTe

Table of contents List of parent categories Service Catalog category hierarchy Description of flowchart The Service Catalog in the IT Support website is organized hierarchically. There are 10 parent categories. A Service Offering must belong to at least 1 parent category, but may b

  Table of contents Who can create a new version of a knowledge article? Create a new version from IT Support Create a new version in Agent View Article version numbers Saving, deleting, and publishing a version Save your version Delete your version Publish your version

Table of Contents What is High Performance Computing?  What is a Science Gateway? What is NSF Cloudbank? What are some useful links to datasets?  What is ACCESS? What is High Performance Computing?  High performance computing uses special computational methods to take a

Visit the Canva Support Center, where you can find a wealth of information regarding product functionality and features. If you are experiencing a problem with a feature, contact the Canva Customer Happiness Team with a detailed request. For student login issues, contact the Service Desk. For facul

Table of contents Incident categories Incident Request Question Internal Work Service Level Expectations IT Service Desk Supported services Referral services Incident categories Incident An unplanned interruption to an IT Service or reduction in the quality of an IT

Connect with us on social media Facebook Twitter Instagram Reddit DIT's mission on social media The Division of Information Technology is active on social media to inform, educate, support and encourage students, staff, faculty and alumni. Engage with the UMD community. Answer q

Table of contents What are the benefits of the knowledge base merge? Ownership Group field Governance setting Article State is now Confidence Resources and training The IT Library and Support Articles knowledge bases are merged into IT Support. They will now share the same fields and t

Table of contents Installing the PowerPoint Library in PointSolutions Setting the Mac System Preferences for Security & Privacy Get Support After installing PointSolutions on your Mac computer, you will be prompted to install the PowerPoint Library for PointSolutions. This will only

Sharing your Canva Projects in a shared folder with your team makes collaboration easier and prevents this data from being lost. Follow these instructions to create a folder and share it with your team.