Knowledge By Service
Software Downloads - TERPware Service Offering
Add Bleed Marks to PDF in Adobe Illustrator
Article: KB0017179 · Confidence: Validated Published:
Install Office 365 for Macintosh
Microsoft Office 365 is a cloud-based productivity software package that allows you to access Microsoft Office applications through Windows and OS X operating systems. Office 365 also allows you to utilize Microsoft's OneDrive cloud-based storage application for expanded online storage space. NOTE:
Article: KB0011232 · Confidence: Validated Published:
Log in to Your Adobe Creative Cloud Account
Adobe Creative Cloud is a web-based service that allows customers to download many of Adobe's most popular Creative Suite applications and cloud services via a cloud server.  NOTE: You must be an active student, staff, or faculty member at UMD to use Adobe Creative Cloud. Open the Adobe Cre
Article: KB0013664 · Confidence: Validated Published:
Log in to Microsoft Office 365
Office 365 requires you to log in using pass-through authentication. This allows you to sign in to both local and cloud-based Office applications using the same passphrase. Instead of being redirected to use the University of Maryland Central Authentication Service (CAS) page, you must log in to the
Article: KB0015054 · Confidence: Validated Published:
Download and Install Mathematica for Students for Windows
Go to the TERPware page. Click Log In on the horizontal navigation bar at the top right of the screen. In the left side navigation menu, select Analysis & Modeling, then click Mathematica for Students.  Select your desired version of Mathematica. Download the re
Article: KB0010929 · Confidence: Validated Published:
Download and Install SPSS for Students for Macintosh
Table of contents Download Install Product authorization Opening SPSS for the first time NOTE: All current versions of SPSS must be removed before downloading and installing SPSS from TERPware.  Download Go to terpware.umd.edu to download the software. Click Log In on the
Article: KB0010896 · Confidence: Validated Published:
Install Microsoft Office
Microsoft Office and Office 365 are available for Faculty and Staff with the University. NOTE: Students are only offered Office 365.   Office 365 Learn how to log into Office 365 from this article Microsoft Office Windows Installation from Terpware. Macintosh Installation from Terp
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Overview of Basic Tasks and the Excel Ribbon
Table of contents Basic tasks in Excel Get to know the Ribbon Customize the quick access toolbar Excel shortcuts Microsoft Excel is a spreadsheet application that offers an extensive suite of features, including tools for data storage, calculation, and Visual Basic programming. As a ver
Article: KB0010775 · Confidence: Validated Published:
Migrate Your Adobe Creative Cloud Assets (Files, Libraries, Settings)
Table of contents Migrate files Download your files Sync files to an Enterprise ID account Migrate libraries Migrate settings Sync the Settings Not Supported for Syncing Migrate files Files synced to your UMD Adobe ID account must be manually migrated and synced to
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Download and Install MATLAB Access for Everyone
Table of contents What is MATLAB? Who can install MATLAB from TERPware? How to download and install MATLAB Access for Everyone NOTE: MATLAB Grader is available for use in ELMS-Canvas for the UMD Community.  What is MATLAB? MATLAB is a high-level language and interactive environmen
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Download and Install Adobe Creative Cloud Desktop on Macintosh and Windows
Go to the Adobe ID Account page using a web browser. Enter your @umd.edu (Enterprise ID), not your TERPmail, in the username field in the following format: DirectoryID@umd.edu.  The Adobe Enterprise Login page may open. If the Adobe Enterprise Lo
Article: KB0010969 · Confidence: Validated Published:
Storage available with OneDrive
Article: KB0016592 · Confidence: Validated Published:
Adobe Creative Cloud Frequently Asked Questions (FAQ)
What is Adobe Creative Cloud? Adobe Creative Cloud (CC) is a web-based service that allows customers to download many of Adobe's most popular Creative Suite applications and cloud services via a cloud server. Among the apps offered through Adobe Creative Cloud are Photoshop, Illustrator, InDesign,
Article: KB0010437 · Confidence: Validated Published:
Download Fetch 5.5 for Mac
Fetch 5.5 is a Secure File Transfer Protocol (SFTP) application that will work on Mac OS X 10.3.9 and later. It provides a secure interface for transferring files between your computer and a remote system, such as Glue. To download Fetch 5.5, Go to the Fetch Installer package page on TERP
Article: KB0010627 · Confidence: Validated Published:
Requesting a Microsoft Teams group
Article: KB0017051 · Confidence: Validated Published:
TERPware Software Distribution Service Frequently Asked Questions (FAQ)
Table of contents What is TERPware? How do I download and install TERPware software? Do I own the software I download from TERPware? Can I download software from TERPware from off campus? Who is eligible to download software from TERPware? Windows-specific information Mac-specific infor
Article: KB0010279 · Confidence: Validated Published:
Download and Install the Box Edit App for Windows
Table of Contents Download Install NOTE: This article is only applicable to customers who own their computers or hold administrator rights to their University of Maryland computer. If not an administrator, please contact your departmental Information Technology Administrator or the&n
Article: KB0010768 · Confidence: Validated Published:
Configure UMD Gmail and TERPmail Using Apple Mail for macOS High Sierra 10.13 and up
UMD Gmail and TERPmail can be accessed from Apple Mail on Macs running High Sierra 10.13 and up. However, Google Chrome and the mobile Gmail app are the only methods supported by the Division of Information Technology (DIT). This means that if you encounter technical issues, the Service Desk will no
Article: KB0010986 · Confidence: Validated Published:
Locate the IP Address for Windows 10
Windows 10 makes it easy for you to locate the IP Address of your computer in a few steps. To learn how to locate your IP Address using Windows 10, follow the steps listed below: In the Search box in the bottom left corner of the screen, click Search the web and windows. Type cmd in the Search b
Article: KB0011208 · Confidence: Validated Published:
Unable to Log Into OneDrive
Article: KB0017154 · Confidence: Validated Published:
MATLAB "Error 510: Invalid Activation Key (510)" During New Activation
Article: KB0016808 · Confidence: Validated Published:
Download software available to UMD students, staff and faculty
Article: KB0016637 · Confidence: Validated Published:
NVivo 12 License Expired
Environment Microsoft Windows.NVivo 12. Description of issue Customer called with an issue where they had an existing installation of NVivo 12. After using the product for a year, NVivo 12 prompted the customer to activate the software again. Customer was using the same computer with the same ins
Article: KB0014634 · Confidence: Validated Published:
Microsoft 365 Apps activation error: “Your account doesn’t allow editing on a Mac”
Article: KB0018108 · Confidence: Validated Published:
Adobe Creative Cloud You've been signed out message and unable to sign in
Article: KB0016991 · Confidence: Validated Published:
Upgrade to Windows 11
Article: KB0016420 · Confidence: Validated Published:
Tips and Tricks for using Microsoft Excel for Windows: Working with Cells, Columns, and Rows
Table of contents Select cells, rows, columns, or worksheets Change column width or row height Split columns with multiple items Freeze panes in worksheet Microsoft Excel is a spreadsheet application that offers an extensive suite of features, including tools for data storage, calculati
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Working with Formulas in Excel
Table of Contents In this article: Apply formulas Use a Calculated Column Replace a formula with a value Display all worksheet formulas Microsoft Excel is a spreadsheet application that offers an extensive suite of features, including tools for data storage, calculation, and Visual Bas
Article: KB0010782 · Confidence: Validated Published:
Incorrect password for Microsoft 365 (Office)
Article: KB0018111 · Confidence: Validated Published:
Install Supplemental SAS Instructional Software
Follow these instructions to install the SAS software from TERPware onto your Windows computer. Navigate to SAS (Academic Use) on TERPware and select SAS (Academic Use) 9.4 64-bit Rev. 940_20w30 Software Depot (TS1M6). Download all listed files. After the files have downloaded, double-click on S
Article: KB0015843 · Confidence: Validated Published:
Microsoft Faculty/Staff Agreement Frequently Asked Questions (FAQ)
Table of contents Why did UMD seek out this contract, and how did UMD get it? What are the benefits of this Server license addendum to the agreement? What products are included in the Server license agreement, and how can I get the Server products?  What products are included in the sof
Article: KB0010043 · Confidence: Validated Published:
Purchasing an ArcGIS license
Article: KB0015199 · Confidence: Validated Published:
Adobe Acrobat DC in Computer Labs
Environment Shared Computers in campus Labs. Description of issue Customer is attempting to have Adobe Acrobat Pro DC installed on shared lab computers.  Underlying cause Customer Wanted a Version of Adobe Acrobat Pro DC that could be used on shared computers. The Creative Cloud for Labs a
Article: KB0014747 · Confidence: Validated Published:
Duo error "403: Forbidden" in macOS Safari
Article: KB0017742 · Confidence: Validated Published:
Unable to log into Microsoft 365 (Office) after replacing CPU and motherboard
Article: KB0018815 · Confidence: Validated Published:
Personal and Home Use Software Purchases at the Terrapin Technology Store
The Terrapin Technology Store has discontinued most software sales. This includes personal and home use software available on DVDs and other media. All available personal use and home use software will be available for download at terpware.umd.edu. All institutional software purchases wi
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MATLAB End of Support for 32-bit Windows and OSX 10.9 (Mavericks)
Changes in supported operating systems platforms The MATLAB software vendor, MathWorks, has dropped support for 32-bit Windows and OSX 10.9 (Mavericks) and added support for new Debian and Ubuntu Linux releases. Platforms no longer supported 32-bit Windows: Support for all 32-bit Windows ope
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Matlab License Expiration Resolution
The current MATLAB license has expired. You will need to update the license on you machine to ensure that the software will continue to function properly. Follow the instructions below to update your license. For more information, visit TERPware page. NOTE: Faculty, staff and students can use MATLA
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OneNote for Mac Hangs after Sync Error
When a Sync Error occurs after opening Microsoft Office 2016's OneNote application, follow the steps below to resolve the error. Do not click Sign In.  From the OneNote menu, select OneNote->Sign In. Sign in with your umd.edu account; click Next. Selec
Article: KB0013716 · Confidence: Validated Published:
Apps tested on Windows 11
Article: KB0016421 · Confidence: Validated Published:
Utility Software Downloads for Windows Supported by the University of Maryland
The Service Desk has the following Windows software available for download: VPN Client virtual private networking (secure access to on-campus information resources). WinSCP secure FTP software. Antivirus Software. See Free Software Downloads for Macintosh for Apple information.
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Add a Software Package to TERPware
Table of Contents Add a new title Enter package details File upload TERPware is the University of Maryland's exclusive online software delivery service. TERPware allows faculty, student, staff, and affiliate users to download and, in some cases, upload software for distribution amongst t
Article: KB0010909 · Confidence: Validated Published:
Utility Software Downloads for Macintosh Supported by the University of Maryland
The following software for Mac devices is available for download from TERPware. GlobalProtect VPN Client - virtual private networking (secure access to on-campus information resources) TN3270 - 3270 emulation for mainframe applications Fetch - secure FTP client Antivirus Softwar
Article: KB0010044 · Confidence: Validated Published:
Your account is blocked error accessing Microsoft 365 (Office)
Article: KB0018866 · Confidence: Validated Published:
Access Guidelines for Adobe Creative Cloud
Table of Contents UMD Adobe Creative Cloud (ACC) License Provisioning Guidelines Eligibility and Access Acceptable Use Cases Transfer of Assets to a non-UMD account Contact Information UMD Adobe Creative Cloud (ACC) License Provisioning Guidelines This document outlines eligibil
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