Cisco Contact Center (UCCX) - Service Details - IT Service Desk

Cisco Contact Center (UCCX)

Cisco Unified Contact Center Express (UCCX) provides a secure and easy to deploy customer interaction management solution for up to 400 agents. It is an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls destined for groups of Cisco Unified Communications Manager users (agents).

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DIT Service Catalog > Communications and Collaboration

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Data Classification

To learn more about these standards please review KB0012438: University of Maryland Data Classification Standards

Service Available To

Service is only available to Faculty and Staff