Issue
I'm receiving a {"stat": "FAIL", "message": "Please enter a passcode."}
error when I click the Duo Mobile MFA Send me a Push button in Firefox.
Environment
- Duo Mobile MFA
- Firefox
Resolution
- Access the Cookies and Site Data preference in Firefox using Mozilla's Manage local site storage settings article.
- Select Manage Data….
- In the Search websites box, search duosecurity.com.
- Select duosecurity.com in the results.
- Select the Remove Selected button.
- Return to the Search websites box, clear the existing query, and search umd.edu.
- Select umd.edu in the results.
- Select the Remove Selected button.
- Select the Save Changes button.
- Try to authenticate with Duo Mobile MFA again.
Cause
Bad site data and/or cookies are stored in Firefox.