Remove your only enrolled device

Before removing your only enrolled device, the Service Desk recommends:

• Add Additional Devices to Multi-Factor Authentication before removing your only enrolled device, or
• Using Bypass Codes Multi-Factor Authentication, or
• Service Desk Contact Information.

Remove an enrolled device

1. Visit the login.umd.edu page. Click Login to Single Sign-on.
   
   • if you are already logged in, logout first or visit the page in an incognito window.
2. CAS login screen will open. Login with your Directory ID and password. Click Login to authenticate.
3. Open Duo Mobile window will open. Instead of performing the MFA action, click Other options.
   
4. Select the Manage devices option in the next screen.
   
5. Perform MFA authentication. On the next window, click the Plus (+) sign in the right side screen (under Add a device).
   
6.  The Select an option window will open. Click Duo Mobile.
   
7. The Enter your phone number window will open. Enter your new phone number and close the window.