A topic announcement appears within the announcement widget as a part of the Main topic banner in the Employee Service Center (ESC) portal.

Before you begin

Additional role assignment is required. Please contact the ServiceNow admin team to get the required roles.

Procedure

1. Navigate to All > Service Portal > Announcements.
   
2. Click New.
   
3. On the form, fill in the fields.
   • Name: Internal title. It is not visible in the announcement 
   • Active: Option to activate the announcement. To hide an announcement, clear the Active check box. 
   • Title: Title to appear in the announcement. 
   • From: Date and time that the announcement begins to appear. 
   • To: Date and time that the announcement ends. If it’s empty, the announcement continues to appear until it’s deactivated. 
   • Summary: Text to appear in the announcement. 
   • Display first: If selected, the announcement displays before all other announcements. 
   • Click target: Creates a link below the announcement body that opens to a target page or URL. 
     •  URL in new browser tab: Opens a URL in a new browser tab
     • URL in current browser tab: Opens a URL in the current browser tab.
     • Page: Opens a Service Portal page in the current browser tab. Not recommended to use.
     • None: Announcement doesn't include a link.
   • Details page: The page that opens in the current browser tab. Available if the Click target is Page. 
   • Details URL: The URL that opens in the current or new browser tab. Available if the Click target is URL in current browser tab or URL in new browser tab. 
   • Details link text: Link text for the page or URL click target. 
   • Topics: Topics that display the announcement. If this field is empty, the announcement is not  displayed in any topics in the ESC portal
        
4. Click the Submit button.