Topics Map > IT Operations > Customer Support and Policies
Welcome to UMD!
Welcome to the University of Maryland, College Park! UMD has many accounts and systems that may take some time to get used to. We recommend ensuring you have the following set up, in approximately this order,
Key Items:
- DirectoryID - Use this link to activate your Directory ID (username) and set your passphrase. Once set, this will be what you log in with to most web-based systems.
- Changing how your name displays can be done at ARES. You can read more about it at this link.
- Changing how your name displays can be done at ARES. You can read more about it at this link.
- Duo MFA - Use this link to read about how to set up your Duo Multi-Factor Authentication for use with your Directory ID. You'll use this every time you log in through the Central Authentication System (CAS) web page.
- Gmail - Log in to Gmail with your UMD email address, "<username>@umd.edu" and it will automatically redirect you to the CAS page with a Duo MFA request. You must use your UMD Gmail account for all work-related communications!
- Per the IT Support Article on Email at the University of Maryland: "University employees must use a UMD Gmail account to send and receive business emails. University personnel are prohibited from transferring, forwarding or sending UMD business email to or from a TERPmail or personal email account. For more information, read IT Standard Institutional Email (IT-14) and UMD Email Frequently Asked Questions (FAQ) in the IT Library."
- Per the IT Support Article on Email at the University of Maryland: "University employees must use a UMD Gmail account to send and receive business emails. University personnel are prohibited from transferring, forwarding or sending UMD business email to or from a TERPmail or personal email account. For more information, read IT Standard Institutional Email (IT-14) and UMD Email Frequently Asked Questions (FAQ) in the IT Library."
- Using your UMD-owned computer
- If you've been given a UMD-owned device from an Engineering college unit, Physics, or Math departments, make sure to have your supervisor reach out to eit-help@umd.edu so they can make sure you're on-boarded properly and can login with the appropriate permissions.
- If you've been given a UMD-owned device from an Engineering college unit, Physics, or Math departments, make sure to have your supervisor reach out to eit-help@umd.edu so they can make sure you're on-boarded properly and can login with the appropriate permissions.
- Zoom - You can read about how to log in to Zoom here.
- Phone + WebEx
- Your department should have provided a desk phone for you. If not, or if your desk phone isn't correctly associated with you, have your supervisor reach out to eit-help@umd.edu for assistance.
- If you have a phone and would like to use the soft phone features (making phone calls with your UMD extension from your computer), you can read about that at this link.
- Timesheets
- Timesheets are accessible at timesheets.umd.edu
- You can read about how to fill out your timesheets at this link
- Storage - Where can and should I store my data?
Resources:
- Campus Directory
- Data Storage Options - Google Drive, Box, Departmental file storage
- Conference Room Booking
- Printing in Engineering, Physics or Math environment
- Performance Review and Development Process
- Additional UHR Resources for New Employees